Responsible Lending

“mPokket” is a platform facilitating the loan transactions between the borrowers and the NBFCs. All loan applications are approved and sanctioned by NBFCs registered with RBI and communicated upfront during Loan application.

One of our primary partners NBFCs- mPokket Financial Services Private Limited is a Non-Systemically Important Non-Deposit taking Company within the group company carrying the mPokket brand.

We always ensure that we are transparent with our customers and help the customer make an informed decision. To ascertain this:

1. We work only with RBI certified NBFCs and the name of the lender is always in the loan agreement.
2. We show all charges to the customer upfront and don’t have any hidden fees.
3. We display all the Terms & Conditions upfront so that the customer is aware of the agreement details.
4. We never mislead or confuse the customer via deceptive advertisement.
5. We provide a detailed FAQ section on the app and have a customer support team available in case the customer doubts that aren’t addressed.

Lastly, we understand that unexpected circumstances arise. However, the customers need to be treated fairly and need to be given enough time and opportunity to repay the loan. We assist the borrowers in case of a hardship without indulging or tolerating any malpractices to recover the money:

1. We never mislead or threaten the customer to make payment.
2. We never create fake legal notices from any government bodies or use logos or stamps of bodies such as RBI, CBI, UIDAI, Tax department etc.
3. We ensure that all our legal notices are sent on authorized letterheads from our lending service provider.

If you find any suspicious activities, please report them to [email protected]
We are there to help you in every way possible as a responsible lender.